Return Policy
We will accept returns and provide full refund under the following conditions:
- Online orders cannot be returned and refunded in-store. Please see in-store exchange policy.
- Purchase was made at www.crocs.com.my
- Items are in a resalable condition, unworn and with tags still attached. Items without all original hangtags attached will not be eligible for return or in-store exchange.
- Initiate return within 15 days of order is received.
Return Instructions
To return your product, you will need to initiate a RETURN process within 15 days of the order is received.
Step 1: Fill in ' Order Number' & ' Email Address' (of shipping addressee)
Step 2: Mail the shoes back to:
Crocs Ecom
RMA -
[your order # ending with 'CSG'] - [your full name]
eg: RMA - 00001234CSG - Your Name
Alantic Sports Sdn. Bhd.
8, Jalan TP 5A,
Taman Perindustrian Uep,
47600 Subang Jaya,
Selangor, Malaysia
Note: Return shipping is borne by customers. Please allow 1 week processing time. Crocs retail stores do not accept any returns of purchases made online. Retail stores do accept exchanges. Check Exchanges page for details.