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Exchange Policy

1. Exchange can be facilitated at our retail stores*, warehouse or mailing. Please contact us to reserve the stock before going to the retail store for the exchange. Exchange request will be rejected without prior reservation.
2. Items must be in a resalable condition, unworn and with tags still attached.
3. Exchange within 15 days from purchase date.
4. You must show order confirmation email to Crocs staff at the time of exchange.
5. Clearance and online exclusive items cannot be exchanged at the retail stores.
6. No refund or partial refund – even if new item is cheaper.**
7. You have to top up price difference if new item is more expensive.**

**Top-up amount: New style Retail Price - Purchase Price shown on the invoice