Frequently Asked Question
Purchases are completed on our partner platform Zalora, while Crocs Customer Service will assist with enquiries related to Crocs products and orders.
Order processing, payment, shipping, returns are managed by Zalora and are subject to Zalora’s policies.
Where can I purchase Crocs products from this website?
Our website allows you to browse the latest Crocs collections. When you click “Buy Now”, you will be redirected to our partner Zalora, where you can complete your purchase securely.
Where is my order confirmation and order number?
Once your purchase is completed on Zalora, you will receive your order confirmation and order number from Zalora via email.
How can I track my order?
Orders are placed and fulfilled via Zalora. You can track your order through the order confirmation email from Zalora or your Zalora account.
What are the shipping charges and delivery time?
Shipping fees and delivery timelines are determined by Zalora and will be shown during checkout on their platform.
Can I return or exchange my order?
Orders placed through our website are completed on Zalora. Returns and exchanges will follow Zalora’s return policy.
If you require assistance, please contact Crocs Customer Service at
Our team will be happy to assist you.
What payment methods are available?
Payments are processed securely on Zalora’s platform. Available payment options will be displayed during checkout on Zalora.
Who should I contact if I have questions about my order?
For any questions regarding your order, delivery, or returns, please contact Crocs Customer Service at
Our team will assist you.