Shipping & Delivery

  1. What is the delivery time?

    Delivery takes up to 3 - 7 business days to reach you after payment confirmation. Our orders are shipped from Monday to Saturday, 9am to 10pm, excluding public holidays. Please note that certain items may not be delivered within the specified delivery timeframe due to the unavailability of stock.

  2. Who is our courier service?

    We ship all orders through NINJA VAN, a reliable carrier specializing in online shopping delivery.

  3. Does Crocs deliver to restricted zones and PO boxes?

    We are not able to deliver to PO boxes or to restricted zones such as camps, ports and airports.

  4. I am not available at time of delivery.

    Our driver will call you to check if you would like your parcel to be left at a secure location of your choice, or you will receive an email/SMS to reschedule the delivery. He will also send you an SMS to inform you when your parcel is on its way.

  5. Delivery outside of Malaysia.

    We only ship within Malaysia.

  6. How can I track my delivery status?

    Track order, enter your “tracking number” to start tracking your order.

  7. I received wrong delivery.

    Please contact us and specify your order number, item order, item receive. We will exchange the items to the correct ones.