Returns Policy


If you’re not completely satisfied with your purchase, you can return unworn items within 45 days with a valid receipt for a full refund.

Please note: We will deduct shipping fees from your refund if you use our return shipping label. Or, if you prefer, you may pay to ship with a carrier of your choice.

Unworn items returned within 45 days with a gift receipt will be offered store credit or an exchange. If you don’t have a receipt for your unworn item, we will gladly make an exchange.

If there is a quality issue with your item, it may be returned for a refund or exchange within 90 days of purchase with receipt.

Promotional Discounts: Subject to Crocs’ return policy, all merchandise purchased with a promotional discount will be exchanged or returned at the value purchased.

Price adjustments will be made for any product not returned that was subject to a promotion. No refunds or store credit will be given for free items, only exchanges for another item. Items marked “Final Sale” cannot be returned or exchanged and are not subject to price adjustment.

Crocs reserves the right to change this Return Policy at any time.