Returns Policy


If you’re not completely satisfied with your purchase, you can return unworn items within 45 days with a valid receipt for a full refund.

Please note: We will deduct shipping fees from your refund if you use our return shipping label. Or, if you prefer, you may pay to ship with a carrier of your choice.

Unworn items returned within 45 days with a gift receipt will be offered store credit or an exchange. If you don’t have a receipt for your unworn item, we will gladly make an exchange.

If there is a quality issue with your item, it may be returned for a refund or exchange within 90 days of purchase with receipt.

Promotional Discounts: Subject to Crocs’ return policy, all merchandise purchased with a promotional discount will be exchanged or returned at the value purchased.

Price adjustments will be made for any product not returned that was subject to a promotion. No refunds or store credit will be given for free items, only exchanges for another item. Items marked “Sale & promotional item” cannot be returned or exchanged and are not subject to price adjustment.

Crocs reserves the right to change this Return Policy at any time.