Returns Policy

If you wish to return your unworn items, you may do so within 7 days of the received date with a valid receipt for a refund in store credit. The items returned must have had been purchased from

Return shipping is borne by the customer and the items must be in resalable condition - unworn, with tags still attached, along with the proof of purchase.

For refunds or exchanges, please first send an email to with your order number before returning your order. 

Operation Hours:

Monday-Friday: 9am-5pm

Saturday, Sunday & public holidays: Closed

After emailing our customer representative, you may return your order to the following.

Pinang Medical Supplies Sdn Bhd
3-2-3 Lorong Delima 20,
11700 Penang.
Tel: 012 414 3220
Attn: Crocs Malaysia

Promotional Discounts: Subject to Crocs’ return policy, all merchandise purchased with a promotional discount will be exchanged or returned at the value purchased.

No store credit will be given for free items. It can only be exchanged for another item.

Sales & Promotional item are non-exchangeable and non-refundable.

Crocs reserves the right to change this Return Policy at any time.