Returns Policy

If you wish to return your unworn items, you may do so within 7 days of the received date with a valid receipt for a refund in store credit. The items returned must have had been purchased from

Return shipping is borne by the customer and the items must be in resalable condition - unworn, with tags still attached, along with the proof of purchase.

For any refunds or exchanges, please first send an email to with your order number before returning your order. 

Operation Hours:

Monday-Friday: 9am-6pm

Saturday, Sunday & public holidays: Closed

After emailing our customer representative, you may return your order to the following.

Pinang Medical Supplies Sdn Bhd
3-2-3 Lorong Delima 20,
11700 Penang.
Tel: 012 414 3220

Attention to Crocs Ecommerce Department

  • Promotional Discounts: Subject to Crocs’ return policy, all merchandise purchased with a promotional discount will not be exchanged or refundable
  • Free item cannot refund or exchange for another item.
  • Sales & Promotional item are non-exchangeable and non-refundable.
  • Only refund in store credit are allow for full price item. (No Cash Refund Allow)
  • A processing fee of RM5 ( RM6 for sabah & Sarawak ) Will be charged for each return item.For example, if the returned item cost RM150 you will receive a store credit of RM145.

* Sales items may have slight defects/ color descrepancies / size descrepanisie and are strictly not returnable.

Crocs reserves the right to change this Return Policy at any time.

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