If you wish to return your unworn items, you may do so within 7 days of the received date with a valid receipt for a refund in store credit. The items returned must have had been purchased from www.crocs.com.my
Return shipping is borne by the customer and the items must be in resalable condition - unworn, with tags still attached, along with the proof of purchase.
For any refunds or exchanges, please first send an email to firstname.lastname@example.org with your order number before returning your order.
Saturday, Sunday & public holidays: Closed
After emailing our customer representative, you may return your order to the following.
Pinang Medical Supplies Sdn Bhd
3-2-3 Lorong Delima 20,
Tel: 012 414 3220
Attention to Crocs Ecommerce Department
- Promotional Discounts: Subject to Crocs’ return policy, all merchandise purchased with a promotional discount will not be exchanged or refundable.
- Free item cannot refund or exchange for another item.
- Sales & Promotional item are non-exchangeable and non-refundable.
- Only refund in store credit are allow for full price item. (No Cash Refund Allow)
- A processing fee of RM5 ( RM6 for sabah & Sarawak ) Will be charged for each return item.For example, if the returned item cost RM150 you will receive a store credit of RM145.
* Sales items may have slight defects/ color descrepancies / size descrepanisie and are strictly not returnable.
Crocs reserves the right to change this Return Policy at any time.