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Return Policy

We will accept returns and provide full refund under the following conditions:

1. Online orders cannot be returned and refunded in-store. Please see in-store exchange policy.
2. Purchase was made at www.crocs.com.my
3. Items are in a resalable condition, unworn and with tags still attached. Items without all original hangtags attached will not be eligible for return or in-store exchange.
4. Initiate return within 15 days of order is received.

Meet all the requirements? Contact us to initiate a Return Request.

Note: Return shipping is borne by customers. Please allow 1 week processing time. Crocs retail stores do not accept any returns of purchases made online. Retail stores do accept exchanges. Check Exchanges page for details.